Leader’s Journey to Engage: Lindt & Sprüngli Case Study
Support for the Extended Executive Committee: Objective to strengthen the culture of engagement and ownership.
Context: Due to the success of the support provided to the Extended Executive Committee with a 360-degree approach in 2021 and 2022, the management has decided to continue this support by covering three hierarchical levels structured into five groups. The Executive Committee (Codir) was one of the five groups, with the others being a combination of senior managers from the factory and the headquarters in Paris, as well as N-1 and N-2 levels of the Codir.
The support program consisted of a kick-off to communicate the objectives, followed by four modules alternating between in-person and remote sessions spread over five months. Simultaneously, quizzes, videos, and articles were sent via a digital platform to prepare or reinforce key topics discussed during the sessions.
The objectives were:
- Develop self-ownership and team ownership,
- Foster risk-taking, intrapreneurship, collaboration, and managerial courage,
- Provide increased and improved daily support to teams,
- Strengthen the connection between the production site and Paris.
Duration: 5 months
Modalities: Group coaching and leadership training on the following topics: taking care of yourself to take care of your teams, saying no with flair, co-coaching, Non Violent Communication, Executive Presence, collective intelligence, and Team Branding to foster internal culture growth and develop a common vocabulary.
Results:
Average evaluation score for the program: 3.4 out of 4
Average evaluation score for the facilitation: 3.8 out of 4
The strategic initiative had a very significant impact. It facilitated smoother communication among the three hierarchical levels, streamlined the reporting of different issues related to meetings, strengthened the ability to say no, and improved conflict management. Moreover, it contributed to establishing a common vocabulary, increasing participants’ engagement, and reinforcing the culture of collective intelligence within the organization.